Help & Support
Here to Help
As well as excellent technology and products we believe that service and support are a key element in offering a complete solution.
To complement our sales team, Valence also has a dedicated team of field support engineers available to help you, onsite, or over the phone. We have teams based in both North America and in Europe to service your needs.
Whether you are a new or existing customer, we are here to answer your questions and respond to your needs.
| North America | Europe & Rest of world | |
|---|---|---|
| Online | Fill out the support request form | Fill out the support request form |
| Telephone | North American Customer Care Team 1-888-VALENCE Monday - Friday: 8 am to 5 pm (CT) |
European Customer Care Team +44 (0) 2890845400 Monday - Friday: 8 am to 5 pm (GMT) |
| Postal Addresses | Send any inquiries to: Valence Technology 12303 Technology Blvd. Suite 950 Austin, Texas 78727 |
Send any inquiries to: Unit 63 Mallusk Enterprise Park Mallusk Drive, Mallusk, Newtownabbey Co. Antrim, Northern Ireland BT36 4GN |